Return & Refund Policy

At WUEIS, we are committed to ensuring that you are completely satisfied with our products.
If you do not fully agree with this Return and Refund Policy, please stop using our website immediately and leave the site.
By continuing to use our website in any way, you indicate your ongoing agreement with all policies stated here, which may be updated periodically.
Please review our website regularly for the latest information.
Important Notice:
Our products are cosmetic oral care products intended only for cleaning, freshening, and maintaining oral hygiene.
These statements have not been evaluated or approved by the FDA.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Individual results may vary.
This refund policy does not guarantee the effectiveness of the product for any medical condition.
For any medical issues related to oral health, you should consult a healthcare professional.
If you are not completely satisfied with your purchase, we are always happy to help.
To the maximum extent permitted by applicable law, the products we sell are provided “as is”, without any express or implied warranties of any kind, including but not limited to implied warranties of quality, merchantability, title, and fitness for a particular purpose. Any such implied warranties, representations, conditions, or terms (whether implied by statute, common law, course of dealing, trade practice, or otherwise) are excluded to the fullest extent permitted by law.
In no event shall we be liable for any actual, indirect, punitive, or consequential damages arising from your use or misuse of our products.
In all cases, our total liability to you will be limited solely to the purchase price of the product.
All references to “days” in any of our policies mean calendar days.
If any term conflicts with our general Terms of Use, the Terms of Use shall prevail.

First Orders
If you are not completely satisfied with your first order, we will provide a full refund within 60 days of receipt.
Please complete the contact form—our team will be more than happy to assist you!

Subsequent Orders
If this is not your first order and you encounter an issue, please contact our customer service team to discuss your concerns and explore available options.

Return Process
Contact Us
To initiate a return, please contact our customer service team for approval and to receive the return address.
Returns sent without our prior approval will not be refunded.
Prepare Your Package
Ensure that the items are securely packaged to prevent damage during shipping.
Shipping
Send the items to the provided return address.
Please note: Return shipping costs are non-refundable, unless the return is due to our error.
Condition of Items
Orders and packages must be unused and unopened.

Exclusions from Refunds
Refunds will not be provided in the following cases:
Claims that the product failed to treat, cure, or prevent any medical condition (we make no such guarantees).
Allergic reactions or sensitivities.
Dissatisfaction due to individual results or perceived lack of effect.
Products used for medical purposes inconsistent with their intended cosmetic use.
Products not used according to our provided instructions.
Products that have been misused.

Refunds
Once we receive your returned items, we will inspect them to confirm they meet the return conditions (unused, unopened, in original packaging).
We reserve the right to deny a refund for items that do not meet these conditions or show signs of use.
You will receive a notification of your refund status within 3–5 business days after we receive your return.
If approved, the refund will be processed to your original payment method within 5–7 business days, depending on your card issuer’s policies.

Damaged or Incorrect Items
If you receive damaged or incorrect items, please contact us immediately (within 15 days of receipt) so we can arrange a replacement in a timely manner.

Time Limits
All refund requests must be submitted within 30 days of delivery.
Claims for damaged or incorrect items must be reported within 15 days of delivery.
Requests submitted after these time frames will not be eligible for refund.
Customers must provide proof of purchase and delivery confirmation.

Contact Us
If you have any questions or wish to initiate a return, please contact our customer service team via our contact form.
The total liability of WUEIS for any refund claim shall not exceed the purchase price of the specific product.
We are not liable for any indirect, consequential, or punitive damages arising from product use or the refund process.